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SWINZ is committed to complying with the code of good practice for handling complaints. Please always contact us first, either via the website (click here), or via the application (via the "Contact us" tab) so that we can handle your complaint together.
You can also send us an email (if you want to attach a file for example) at: complaints@swinz.be
If, despite our best efforts, you are not satisfied, you can contact the insurance ombudsman:
Address: Square de Meeûs, 35 - 1000 Brussels
Tel: 02 547 58 71
Email: info@ombudsman-insurance.be
